Shipping policy
Order Processing
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
- United Kingdom & Europe: 4–8 business days
- United States: 5–10 business days
Total estimated delivery time is 5–11 business days, including processing.
Please note that delivery times may be longer during peak periods or due to customs delays, which are outside of our control.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email once your order has been dispatched. Where available, tracking details will be provided.
Customs & Duties
International orders may be subject to customs fees or import duties imposed by your local authorities. These charges are the responsibility of the customer.
Delayed or Lost Orders
If your order has not arrived within the estimated timeframe, please contact us at info@mareal-beauty.com so we can investigate with the courier.